FAQs

How do I cancel my plan/subscription?

FAQ 1 min read Beginner

To cancel your subscription, simply uninstall the app or switch to a free plan. Once completed, you will no longer be charged.

Uninstall

Go to the App by Clicking your “Search”

Searching for the Free Shipping Bar app in the Shopify app store

Once here, you just need to click the 3 dotted icon on the top right and click “Uninstall”.

Three dotted icon menu with Uninstall option

Switching to Free plan

Alternatively, you can also switch to a free plan if you wish.

From our app, Simply go to “Pricing”

Pricing page in the Free Shipping Bar app

Once here, Simply select the “Basic” plan

Basic plan selection on the Pricing page

Simply confirm and you should be good!

Please feel free to reach out at help@hextom.com if you have any further questions or concerns.